Frequently Asked Questions: Technical support and self-service

You can report a technical fault in various ways. You can either use the QR code attached to the machine (will be added successively in 2024) or the following form. In the absence of the QR code, you can also reach us by phone at  01256 348662 (Option 2).

You can report your restock requirement in various ways. You can either use the QR code attached to the machine (will be added successively in 2024) or the following form. In the absence of the QR code, you can also reach us by phone at  01256 348662 (Option 2).

You can report a cleaning requirement in various ways. You can either use the QR code attached to the machine (will be added successively in 2024) or the following form. In the absence of the QR code, you can also reach us by phone at  01256 348662 (Option 2).

We will try to accommodate your request for a visit from a technician as soon as possible. If you would like to know the estimated time of the visit, please contact our telephone support on 01256 348662 (Option 2).

If you encounter an error displayed on your machine, try restarting it by turning it off and on again. If this hasn’t resolved the issue, please reach out to our Client Experience Team for assistance on 01256 348662 (Option 2).

If you encounter a connection error on your machine, you can try restarting it by turning it off and on again. If this does not resolve the issue, please reach out to our Client Experience Team for assistance on 01256 348662 (Option 2).

1. Check Stock Levels: If you can access your machine, start by verifying the stock levels of ingredients or cups. If they’re empty or low, top up to resolve the issue.
    
2. Restart the Machine: If the problem persists, try restarting the machine by switching it off at the mains and then back on.
    
3. Contact Our Client Experience Team: If neither of the above steps works, please reach out to our Client Experience Team for further assistance on 01256 348662 (Option 2).

1. Run a Cleaning Cycle: Initiate a cleaning cycle for the machine.
    
2. Restart the Machine: If the error persists, try restarting the machine by switching it off and on again.
    
3. Contact our Client Experience Team: If neither of the above steps resolves the issue, please reach out to our Client Experience Team for further assistance on 01256 348662 (Option 2).

1. Check the Temperature: Tap the screen ten times to display the current temperature. Ideally, the temperature should be between 4-7 degrees.
    
2. Login to the System: If the temperature falls within the ideal range and you have operator access, use the login process to engage with the machine.
    
3. Release the Lock: Log out to prompt the option for releasing the door.
    
4. Contact Our Client Experience Team: If the above steps do not resolve the issue, please reach out to our Client Experience Team for further assistance at 01256 348662 (Option 2).

Please first check whether the amount was actually debited in the case of a cashless payment. Then use the QR code on the machine (available successively from 2024) or in the absence of QR code, contact us on 01256 348662 (Option 6). We will check and validate your request internally and then refund you if necessary. Note: This can take up to 7 days depending on the payment method.      

Please first check whether the amount was actually debited in the case of a cashless payment. Then use the QR code on the machine (available successively from 2024) or in the absence of QR code, contact us on 01256 348662 (Option 6). We will check and validate your request internally and then refund you if necessary. Note: This can take up to 7 days depending on the payment method.

Please send an email to credit.control@selecta.com or contact us by telephone on 0203 697 0620 (Option 5).

If registered, you can easily order products from our web shop. Alternatively, you can contact us at sales.post@selecta.com or use our telephone order acceptance service on 01256 348675 (Option 4).

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To contact a sales representative, you can either use the following form or call us on 01256 348662 (Option 1).